Terms and Conditions
This Plan applies exclusively to the item(s) indicated on the original bill of sale that is specified to be warrantable and covered under this Plan, and sold in the United States.
This Plan is between Administrator of this agreement (ADMINISTRATOR) and the purchaser of this Plan (OWNER) for a covered product. The ADMINISTRATOR agrees with the OWNER, to cover manufacturer’s defects in materials and workmanship as well as accidental damage that are the result of normal usage for all eligible products covered. The Plan covers eligible products purchased as new, refurbished or recertified (by the manufacturer or original retailer) and manufactured for use in the United States. This Plan pays for parts and labor related to the repair of functional parts of a covered product. Functional parts are those component parts that are critical to the performance of the product’s essential function. ADMINISTRATOR at its discretion will repair or replace the unit or any parts thereof, as required, subject to these terms and conditions.
Unless you have prepaid for a term of coverage, the duration of this plan is one (1) calendar month. To avoid an interruption in coverage, payment for the upcoming period must be collected prior to the expiration of the current period. ADMINISTRATOR is not obligated to renew your Plan if payment has not been collected. It is the OWNERS obligation to provide timely payment to continue monthly coverage under this plan. ADMINISTRATOR will not cover any claims occurring in a period in which no premium has been collected.
Accidental Plan Option:
This plan includes Accidental Coverage for the covered product and shall cover damages as a result of impact, liquid spill or unintentional physical damage. Accidental Coverage is an option for new, refurbished or recertified items. Warranty for this plan shall begin on the order date of the CYA warranty plan purchased. All coverage plans must be registered upon purchase. CYA warranty coverage shall begin on the 31st calendar day post plan purchase. Claims that occur during, or prior to, the 31st day are excluded from CYA warranty coverage.
Accidental Coverage does not cover:
- Intentional damages of any kind
- Products that have been lost or stolen
- Willful damage
- Damage due to neglect
- Damage caused as a result of drops over 6 feet
- Fire damage
- Full immersion in water
- Products that have been modified
- Products used in a way the manufacturer never intended
- Damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires, etc.)
- Damage that is incurred by an animal or pet (ie: dog chewing).
- Products that fall within the Major Appliance, Fitness Equipment, and TV categories are excluded from Accidental Coverage
If the covered product falls within the Major Appliance, Fitness Equipment, TV categories, or has been deemed too large to be shipped in by CYA, and the original product manufacturer provides In-Home service during their coverage period, this plan will provide In-Home service at time of claim. Coverage for this plan shall begin on the Date of Purchase of the CYA warranty plan purchased. All coverage plans must be registered upon purchase.
This plan must be registered properly within 30 days of your invoice date. To register your plan, visit www.cya.insure and click the “Login” button to access your account. If you prefer to register by telephone with a representative, please call (800) 202 – 7707. Failure to properly register this plan may restrict or eliminate full coverage benefits under this plan.
To Arrange for Service:
Call (800) 202 – 7707 prior to arranging service. Please have your original bill of sale and the Plan available so our Customer Service Representative is able to quickly provide instructions via email and arrange service for your covered product by an authorized service provider.
Along with the wording of original equipment manufacturer’s warranty, the following terms and conditions will apply:
- This Plan does not cover failure as a result of misuse, abuse, rust or corrosion or foreign objects found inside the equipment; repair of damage caused intentionally or by negligence, theft, fire, flood, external causes such as, but not limited to, blown fuses, inadequate electrical power, water and gas lines beyond the equipment, plugged drains, normal wear and tear, or any use of the product not authorized by the manufacturer.
- ADMINISTRATOR reserves the right to repair or replace the covered product with a monetary settlement equal to the purchase amount as indicated on the original proof of purchase or by supplying a comparable feature model of like kind and quality. If this product is replaced this Plan shall continue to cover the replaced product.
- This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
- This Plan does not cover full door replacements, or internal wiring. This plan does cover ice maker repairs, this plan does not replace units due to non-repairable ice makers.
- Plan coverage is provided for authorized products only.
- Any damage resulting from unauthorized replacement parts, improper service or modifications made to the covered product by the owner are not covered by this Plan.
- If a covered product requires a replacement of an accessory such as an AC power adaptor or replaceable battery, ADMINISTRATOR may ship parts directly to the claim address you have provided. Alternatively ADMNISTRATOR may reimburse OWNER the current fair market value for the part as determined by ADMINISTRATOR.
- If no defect is found (no fault found) or repairs are denied based on the terms and conditions of the Plan, OWNER will be responsible for any and all costs incurred.
- Replacement of products with a pre-determined life expectancy are excluded from coverage.
- ADMINISTRATOR shall not be responsible for any liability due to indirect, consequential or incidental damages and is hereby released.
- Any damage incurred while the product is in transit is the responsibility of the shipping carrier and is excluded.
- This Plan is transferable to a subsequent owner but not for a new or different product. You may transfer your service contract to a new owner of the covered product by emailing notice of transfer to firstname.lastname@example.org or calling (800) 202 – 7707. You must provide CYA the Serial number, proof of purchase of the service contract, the name, address, telephone number and email address of the new owner.
- The Plan owner may cancel this Plan at any time for a pro-rata refund of the premium for the remaining time in the period.
- ADMINISTRATOR may cancel this Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications to the product or commercial use of the product. In the event of cancellation by ADMINISTRATOR (except for non-payment), ADMINISTRATOR will provide the Plan owner with a pro-rata refund.
- Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs, is excluded.
- Should OEM support (i.e: parts, service options, etc.) or authorized service options no longer be available for a Covered Product, ADMINISTRATOR shall be excused from performance under this Plan.
- In lieu of replacing a device, furniture, or appliance that is deemed irreparable or it is not cost-effective to repair, said determination being made by CYA, CYA may choose to pay a cash settlement for the irreparable component of the device, furniture, or appliance. The cash settlement shall be in an amount not to exceed the depreciated value and/or current market value of the device, furniture, or appliance being replaced.
- “No Lemon” Policy – While covered under this Plan and after the product requires covered service on three (3) separate occasions for the same component and this product requires a fourth repair, as determined by our authorized service center ADMINISTRATOR will replace the product in accordance with section c of the general conditions above. Authorized service repair receipts from three (3) separate repair incidents must be sent to ADMINISTRATOR in order to qualify for replacement. Product failures must be covered by the terms and conditions of this Plan. Replacement terms in General Conditions (c) apply.
- Deductibles are due at time of claim. Your product’s deductible is listed within your client account at www.cya.insure.
- This plan can be cancelled at any time for a pro-rated refund of the premium paid. To request a refund, please email email@example.com.
- Claims cannot be filed for 30 days from when coverage is purchased.
Limit of Liability
ADMINISTRATOR’s liability is limited to the original price of the covered equipment. This agreement will be terminated at the point total repair cost reach the original purchase price. ADMINISTRATOR shall have no further liability in the event that repair cost will exceeded the original price of the covered equipment.
• Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement. In the event you cancel within the thirty (30) day period, You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by CYA.